All fabric and raw material sales are final. As for gear- we want you to be happy with your gear purchase. We accept returns on gear and offer a 1 week inspection period on gear. Please inspect items where they will not pick up dog fur, dirt, perfumes, cigarette smoke, etc. All fabric and raw material sales are final.
All component, fabric, hardware, hook, loop, webbing, etc sales are final, non refundable, and non exchangeable. It is the responsibility of the purchaser to count in, inspect, and verify that what was ordered was received. It is the purchaser's responsibility to ensure they are buying the correct items for their application. Many items look similar. It is entirely your responsibility to ensure you received what you ordered.
To initiate a return for gear, send an email for an RMA with your order number within a week of receipt of product for an RMA number to return your item(s). Returns will not be accepted without an RMA number. We do not accept individual components of bundles for return. The entire bundle must be returned. Except for defects, financial responsibility for shipping is on the purchaser.
We do not offer exchanges. A returned item, if accepted, will be refunded*. Feel free to order the correct item at your earliest convenience. We do not accept returns on components, fabrics, CAD pattern downloads, etc. All fabric and raw material sales are final.
Refunds are typically processed the Monday following receipt of package.
All fabric and raw material sales are final.
*restocking fee applies only to incomplete returns. please ensure your return includes all associated parts.